Frequently Asked Questions

Shipping policy & Order Status

Shipping Policy

Yes, all orders ship for free!

We offer expedited shipping for an additional charge of $10.

Yes, we do.

Unfortunately, we cannot ship to APO/FPO addresses.

 At the moment we do not offer international shipping.

We ship via USPS, FedEx, or UPS.

Order Status

Your order should arrive within 2-4 business days (excluding holidays).

You will receive an email with a tracking number when your order ships.

Contact us at hello@707street.com and we will look into the situation. Please include your order number in your email.

Returns, Refunds, & Exchanges

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, with original tags attached. The buyer will be responsible for return shipping.

Making returns is easy; simply mail the items you would like to return to the address below. Please include your order number (a copy of your order confirmation email will do nicely) along with your package so there is no delay in receiving your refund. Send returns to:

707 Street

1101 E. 16th St. Unit #A-2

Los Angeles, CA  90021

You have 30 days after delivery to return your item(s).

We will be responsible for paying your own shipping for returning your item(s). Shipping costs are non-refundable.

No, as long as everything is unused, in the same condition that you received it, and with tags still attached, it can be returned.

Refunds

If your return is approved, we will initiate a refund to the same credit card used in the original purchase.

If you are a California resident, you will also be refunded the sales tax you were charged.

How long will it take to get my refund? You should receive your refund within 2-3 business days after we receive the item, depending on your card issuer’s policies.

Send us an email at hello@707street.com and we would be happy to help!

Exchanges

Yes, just email hello@707street.com with your request.

Payment Information

 It is possible to pay for your order using Visa, MasterCard, or American Express.

We are required to collect sales tax on orders shipped within Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, and Wisconsin

General Information

Yes we do!

If this page does not answer all your questions, please contact customer service at hello@707street.com – we will be glad to help you with any questions or concerns you may have.