Do you offer free shipping on all orders?
Yes, all orders within the U.S. ship for free!
Do you ship to PO boxes?
Yes, we do.
Do you ship internationally?
International shipping is available. International shipping is not included in free shipping promotion.
Please note: We only ship Loungefly products to U.S. and Canada.
How do you ship orders?
We ship via USPS, FedEx, Amazon carrier, or UPS.
I need to change my shipping address, what should I do?
Email email@example.com with your name & order # in the subject line or the beginning of the message box if you're using our contact page. Include the email and previous address associated with that order # for verification, then include the updated shipping address of where you want that order to go!
Please note: changing your address within your account DOES NOT update the shipping address for that specific order(s).
How long will it take my order to arrive?
Your order should arrive within 2-5 business days (excluding holidays).
Will I receive tracking information?
You will receive an email with a tracking number when your order ships.
My Preorder hasn’t arrived. What do I do?
Check your item on the Preorder Update Page for shipping updates.
If your item is not on the link, please contact us at firstname.lastname@example.org with your order number.
My order hasn’t arrived. What do I do?
Contact us at email@example.com and we will look into the situation. Please include your order number in your email.